Procedures by video call
Remote procedures, with full guarantees.
The person books an appointment, provides the documents beforehand and, on the day, identifies themselves, is served and signs by video call. The officer handles the procedure with their usual tools and the person receives the outcome.
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A solution designed for municipal services.
Born at Barcelona City Council as a cross-cutting service, today it is also used in Rubí, Sant Cugat and other municipalities.
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Simple for staff.
Everything is managed from the browser, with clear alerts at every step: documents received, person waiting or signature completed. The learning curve is minimal.
- 1 Appointment The person books an appointment.
- 2 Documents They provide them before the appointment.
- 3 Service They identify themselves and are served by video call.
- 4 Signature They sign electronically during the session.
- 5 Outcome They receive the decision on the procedure.
What you gain
Who it is for: Citizen service offices, tax, population register, social services and any service that today handles procedures in person with identification and signature.
- Up: Personalised service with no travel
- Up: Compliance with current legislation on identification and signature
- Down: Less load at the office and more capacity to serve
- Up: Staff are fully up to speed in under a week
- 9.3+
- average citizen satisfaction
- 48 h
- to upload documents before the appointment
- 0
- programs to install
People-centred · Technological sovereignty · AI that makes sense · Close public service
Let's talk about your project
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