All solutions 
Castelldefels City Council's citizen service agent
Citizen service agent
An assistant that interprets, not invents.
It combines generative AI with the council's validated knowledge base to give accurate, secure answers, available 24 hours a day.
-
One AI, on every channel.
Web, chat, WhatsApp, Telegram, Instagram and Facebook share the same knowledge base.
-
Less reliance on traditional channels.
It cuts waiting, missed calls, unanswered emails and service costs, while keeping a consistent experience everywhere.
- 1 Enquiry The person asks on the channel they prefer.
- 2 Interpretation The agent understands the enquiry and searches the validated knowledge base.
- 3 Answer It replies with accurate information from the council.
- 4 Hand-off If needed, it passes the enquiry to a person.
What you gain
Who it is for: Councils that want to make online procedures and multichannel citizen services easier, like Gavà City Council.
- Up: Immediate answers
- Up: Service staff focus on the cases that need a person
- Up: Citizens use the channel already on their phone, with the council's official number
- 12.5%
- of Gavà's population uses the assistant every year
- CNIS 2023
- finalist for best digital services project (Gavà City Council)
- 100+
- languages
- 24/7
- available
People-centred · Technological sovereignty · AI that makes sense · Close public service
Let's talk about your project
Monday to Friday, 8:30 to 19:00
Other solutions
- Guided assistants
- Smart forms
- AI procedures portal
- Automatic AI classification
- Procedure recommender
- Plain-language simplification
- QR document upload
- Link shortener with QR codes
- Procedures by video call
- Interactive appointment reminders via WhatsApp
- Information queries and consent via WhatsApp
- Electoral roll lookup via WhatsApp