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Procedure recommender

So that nobody has to say "I can't find it".

The person explains in their own words what they need and the recommender suggests the right procedure, even if they do not know its name. Fewer generic applications and more requests arriving through the right channel.

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  • It understands how citizens speak.

    It runs a semantic search over the organisation's e-TRAM catalogue and its own procedures. Each procedure is enriched with real-life situations ("renovate the bathroom", "knock down a partition wall") and with synonyms in Catalan and Spanish.

  • It improves with every query.

    Real queries are reviewed to refine the results. Synonyms, life events and search weights are adjusted from the admin panel, with no coding. And improvements to the shared catalogue benefit every organisation.

  1. 1 Query The person writes what they want to do, in their own words.
  2. 2 Interpretation The system understands the intent, not just the words.
  3. 3 Suggestion It shows the procedures that best fit their case.
  4. 4 Processing They go straight to the procedure page or the form.

What you gain

  • Down: Fewer generic applications
  • Up: More requests on the right track
  • Down: Fewer enquiries to find the procedure

Validated with real queries in Ripollet

60%
first result correct (previously 36%)
79%
correct procedure among the top three results
587
procedures enriched with real-life situations
226
real queries validated one by one

People-centred · Technological sovereignty · AI that makes sense · Close public service

Let's talk about your project

Monday to Friday, 8:30 to 19:00
Book a 30-minute demo
Email hola@videoatencion.com Phone +34 937 377 678 Freephone +34 900 838 335 WhatsApp +34 900 838 335

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